Thursday 17th August 2017

Live365 Pro Broadcaster Emergency Maintenance, scheduled 1 year ago

DAL03 - Emergency Power Maintenance - August 17, 2017 Emergency: A-Side Power Maintenance Location: DAL03 – Dallas, Texas Date: August 17, 2017 Start Time: 10:40pm EST End Time: 12:30am EST Duration: 1 hour 50 minutes Anticipated Impact: A-Side outage anticipated for clients.

Services Impacted: Live365 Pro Broadcaster

Summary:

In light of recent power issues feeding 'A-side' PDUs in our DAL03 data center location, our data center has opened an emergency maintenance window to fully replace PDU D that feeds rack PDUs. During the maintenance, A-Side device power currently connected to PDU D will be de-energized from the original PDU breaker/circuit, connected to the new circuit and then energize the pre-installed circuit from another PDU. We will gracefully shutdown servers minutes before this event to prevent potential system issues. During this scheduled, fully scripted maintenance window, facilities personnel will relocate the PDU circuits. Clients should anticipate 30 minutes of interruption during the emergency maintenance window.

In addition, all servers will be upgraded to a/b power over the next few weeks. Single PSU servers will be connected to an ATS (Automatic Transfer Switch) which will allow failover of power circuits.

As always, should you have any questions, please get in touch with us.

Thank you for your continued trust.