Tuesday 22nd February 2022

Live365 Streaming Network Maintenance, scheduled 2 months ago

Our company has been investing heavily into network expansion and automation to improve our overall customer experience, reliability, and growth. To continue on our commitment, we are requiring the upgrade of your service(s) at the date listed below. Don’t worry, as our team will be around during the entire process and handle the process end-to-end.

Maintenance Window:

Start: February 28, 2022 at 10:00 PM EST

End: March 1st, 2022 at 02:00 AM EST

Some highlights of our upgrade:

  • Increased network-layer redundancy
  • Significant additional network capacity and overhead
  • Further control of internet-specific routes

FAQ: Q1: How much downtime will I experience?

During the maintenance, some stations running in AutoDJ, Relay, and Scheduled Event mode will encounter up to 2 hours of downtime

Q2: Who can I contact during the upgrade?

Please use our traditional support methods or reply to this e-mail. We will have extra staff during the maintenance window to give quick replies and updates.

Q3: Are there really people from your company doing the upgrades?

Yes, to ensure quality control multiple members of our team will be on-site to ensure the success of the upgrade.

Q4: Why the upgrade?

As our company continues to grow, we have elected to upgrade our network capacity at our data center to ensure that we are able to meet the needs of our clients for years to come.

We truly appreciate your continued trust in Live365. Sincerely, Live365 Operations